How can I reboot my controller and gain communication with the PC if my IT department will not let me turn off the Windows Firewall?
Control Panel > System and Security > Windows Firewall > Allowed Programs > Check FTP Server under Domain (Figure 1).
Figure 1 – Allowing FTP service to communicate through Windows Firewall
Note: If you have antivirus software installed on the PC you may need to similarly allow exceptions for the FTP server. You may need to refer to the antivirus software literature on how to do this or ask the vendor of the program.