Premium Content


This content is available if you have a software support plan or current system warranty. To request access to this content, please submit a support request here.

Unable to reinstall and/or activate Microsoft Office onto the MTS computer or a new one.

PROBLEM

 

Unable to reinstall and/or activate Microsoft Office onto the MTS computer or a new one.  

 

 

ANSWER

 

The PCs should have been shipped with the Microsoft Office package shown below (Figure 1).  



Figure 1

 

 

Inside should be the keycard with it with the user account credentials (Figure 2).

 

 

Figure 2



To download the Microsoft office software, go to the Microsoft site:

  

https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

 

To pre-install and activate Office, the Reseller/OEM created a temporary ID account.  The end-user can transfer or change the email address and phone number on the temporary account over to their own that will allow them to activate the software themselves after that.    

 

 

 

1. Visit https://account.live.com and sign-in using the email address & password on your key card.

 

2. Click on Your info in the very top menu:

 

 

 

3. Click on Manage how you sign into Microsoft.

4. The end-user customer can add their phone number and their email address.

 

 

 

K
Keary is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.