When attempting to install the TestSuite software there are no selectable fields to choose which type of system.

PROBLEM

 

When attempting to install the TestSuite software there are no selectable fields to choose which type of system (Figure 1):

Servohydraulic and MTS Acumen Systems

Electromechanical and Static Hydraulic Systems

 

Figure 1 – Software installer missing selectable fields to choose system type

 

ANSWER 

 

If the TestSuite Installation Wizard is missing text and clickable links are not visible the issue is likely a missing font on the PC. When using Windows 10 feature release 1809 several links are missing and you cannot install the software. This release of Windows 10 is missing the Arial Narrow font, which our downloadable installer uses.

The solution is to download the attached font (ARIALN.TTF), copy to the workstation, right-click, and select ‘Install’.

Once this is installed the Install Wizard should come up properly.

 

K
Keary is the author of this solution article.

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