Email address changes

If a user gets a new corporate email address, they should contact support (https://mymts.freshdesk.com/support/tickets/new) to have their email changed rather than requesting a new login. Unfortunately, there is no interface that allows for users or User Admins to change that sort of User Information within Echo -- it must be done manually by a support person.  We prefer to have it changed rather than using the Request Access option for three reasons:

  1. It keeps our database clean by not creating duplicate users
  2. It helps the user keep all of the rights and privileges that they had with their old email address
  3. If they submit an Access Request it will probably not be responded to since the User Admin most likely had their email address changed as well.
T
Tim is the author of this solution article.

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