If a user gets a new corporate email address, they should contact support (https://mymts.freshdesk.com/support/tickets/new) to have their email changed rather than requesting a new login. Unfortunately, there is no interface that allows for users or User Admins to change that sort of User Information within Echo -- it must be done manually by a support person. We prefer to have it changed rather than using the Request Access option for three reasons:
- It keeps our database clean by not creating duplicate users
- It helps the user keep all of the rights and privileges that they had with their old email address
- If they submit an Access Request it will probably not be responded to since the User Admin most likely had their email address changed as well.