PROBLEM
On the Echo login page, when the operator clicks on Reset Password, the message appears (Figure 1):
Error resetting password
Figure 1 – Error Message in Echo
ANSWER
This was a problem that was corrected in the software code on 11/6/14 by the MTS Echo Development Team. Other possible reasons for this error include a very out of date web browser. Recommendation is to update to a newer browser if that is the case.