Error resetting password in Echo login window

PROBLEM

 

On the Echo login page, when the operator clicks on Reset Password, the message appears (Figure 1):

 

 Error resetting password  

 

 

Figure 1 – Error Message in Echo

 

 

ANSWER

 

This was a problem that was corrected in the software code on 11/6/14 by the MTS Echo Development Team.   Other possible reasons for this error include a very out of date web browser.  Recommendation is to update to a newer browser if that is the case.  

K
Keary is the author of this solution article.

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